Refund Policy

We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our Refund policy below.

At Console Industries, our team ensures processing Quality Products and correct quantity as per order. We also strongly recommend that the items are Quality checked before dispatches taken place. We are happy to issue a full refund based on the Situations listed below:

  • Product(s) delivered do not match your order/prescription;
  • Received a defective item;
  • The ordered item(s) is lost or damaged during transit;

Please Note: Once we have received your returned item we will issue a refund to the payment method which you have furnished to pay for the order. Please allow 7-10 days for the refund to show on your account.

How to Request a Refund:

To request a refund, email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality and  service.

If you have any queries, do call our 011-26811185 or email us at  or contact our customer support executives through online live chat. We're here for you!

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